I have insulin delivered which the manufacturers stipulate should be delivered before first use at chilled temperatures 2-8 degrees. The general practice for this delivery is to be delivered in cool packaging which guarantees the chilled temperature for 72hrs. Pharmacy2U insist in delivering my insulin in the correct packaging but not with the frozen pack frozen, or even chilled, consequently my chilled medication arrives to me at ambient temperature. The customer services is a nightmare to get hold of, the queue to speak to someone is horrendously long, I usually give up, their website say they only take enquires via their automated messaging service which just points you to the website help and info section if you have any query that's not simple. The customer service person I last spoke to was rude, talked over me and was no way sympathetic to me asking for my insulin to be delivered chilled as their website says they do and the manufacturer say should happen. This person blamed the post office, told me it didn't need to be delivered chilled and he would not promise me future delivers would be chilled and so because of this I've now reverted back to Lloyd's Direct who have supplied 2 orders of insulin to me chilled as required. I'd had no issues with medication delivery of anything else fom Pharmacy2U but because miss stored insulin can cause adverse effects when using it, my conference in Pharmacy2U along with the difficulties in contacting them has caused me to close my account.