I had a few months of no problems but when you do have problems it is extremely difficult to get help. 1. Customer Services do not work at the weekend so it is impossible to talk to any one at the weekend. 2. You will see an online chat icon but the reality is that there is no real person who is able to help. This has been replaced by Ana their virtual assistant who can only give you limited responses on your order query. It gave me the same info as I could see in my online account so no use at all. 3. You cannot write an email any more. They have taken that away for some unknown reason. 4. When you do call, the queues appear to be so long that they offer a callback. That is the only option. The trouble is they do not call back. 5. I have had delays on tablets. Tablets in 'the packing area' for days. Even though I chased this they remained in the packing area. 6. Tablets lost by Royal Msil. The problem was that there was no tracking. 7. When you want to close your account you have to wait apparently for a disconnection team to call you. The trouble us they do not call .