I was unwillingly switched to Pharmacy2U from LloydsDirect following their merger. Unfortunately, the Pharmacy2U app is markedly inferior to the LloydsDirect one, being both slower to access and less informative. For example, it does not give detailed information about individual medications (stock status, expected wait times, etc). More seriously, if a medication is out of stock, Lloyds used to give you the initial choice as to whether to wait (dispatching in-stock items first) or to release the full prescription so you could take it to another pharmacy. If you instead wanted a different substitution, you could opt to call your GP. Pharmacy2U instead automatically contacts the GP for an alternative and only tells you afterwards, and you then have the hassle of calling Pharmacy2U (and waiting for a ringback!) to arrange the prescription release instead. Also, this creates extra unnecessary work for the GP in reviewing Pharmacy2U's unnecessary alteration request as it is only their supplier that is out of stock, not other pharmacies. I have asked Pharmacy2U to delete my account as I will be switching to a different provider in light of this poorly designed customer experience pathway and the inferior app.