Absolutely appalling service! Phone lines shut down for the last 3 days and completely unable to speak to someone. Prior to that it took over 40 minutes to get through to their AI... AI is so intuitive it keeps recycling the same questions, whether you are on line or on the phone, leaving you in an endless loop and getting no where. P2U is unable to access Lloyds Direct site (they have merged) so my prescription has been available for 10 days but they, P2U are completely unable to fill it. I would not recommend this company in any way, if you had to drag yourself to a chemist over broken glass it would be better than using P2U!