1. 4-5 days after using phone app to re-order, e-mail sent to me informing me of problem. Told to contact GP, as some items on prescription out of stock due to 'manufacturing problems' 2. Inevitable delay in getting GP appointment 3. Now 10 days after original order, other meds on prescription still not arrived and I'm running out 4. P2U phone helpline always engaged or 'not recognised', so I can't tell them to send the other items on the order and omit the out of stock items This company started well and originally I thought it offered a good service. However, for the last 2-3 months, the service has deteriorated and in my view is now dangerous because their management process of 'exceptions' is non-existent. I'm a retired medic and fairly IT savvy, but I find dealing with them frustrating in the extreme. In my view, the company is no longer fit for purpose and should be urgently reviewed by the CQC