I have used pharmacy2u since 2009 apart from a break of about a year when initially my new GP did not offer electronic prescribing. I used to highly recommend the service but over the last year have become progressively so disappointed with their service that I am now leaving with many regrets. My concerns; 1. increasing lead times from order to delivery. (Used to be 3-4 days, now more commonly 8-10 days yet my GP doesn't like to release my monthly repeat prescription more than a week before my meds are due.) I keep running out! 2. Virtually impossible to get through on phone lines. Regularly on hold over 20 minutes. 3. Apparent problems with items being out of stock. Status of my order says " dispensing" for several days with no communication from Pharmacy2U. When I do (eventually!) get through to query why, I'm told there is a problem with one item. Why they can't dispense the rest of the order is one issue, why they don't communicate the problem is a second. Every time this has happened, my local pharmacy has sourced the missing item for me within 24 hours but I have had the stress and inconvenience of having to resolve the problem myself 4. Failure to notify me that prescription review by GP is needed before meds can be dispensed. As you don't physically see your prescriotion, you need this reminder to avoid dispensing delays. App is easy to use. When everything works, it's fabulous having meds drop through your letterbox but stock management and customer service issues means I'm running out of meds which could put my health and wellbeing at risk. What a shame.