Dreadful customer service - and no formal complaints procedure. Took my money didn't deliver - insisted my medication must have gotten lost in the post. They do not insist that GPs send controlled substances in recorded or tracked mail so it can easily just disappear. This means that my 6 week supply of a controlled substance (with a street value!) is the hands of someone who does not have a prescription for it, and Pharmacy2u could not care less. I now have to pay It's happened to me twice now, and honestly, the whole service is more trouble than its worth. Avoid at all costs.