Seen the TV ads and received a brochure through the door. Sounded like a fantastic idea for someone like me who does not like to leave the house. Set up my account a few weeks ago and made my first order. I had issues uploading my exemption proof as the upload button on their website does not work but I did manage to upload it via their app. I received an email saying my exemption evidence was not accepted although I logged in and it was all showing as accepted anyway (the person who emailed me just did not understand that Income Support is claimed as a couple so may be addressed to either the patient or the patient's partner - something they really should understand!). I kept a track of my first order and was surprised to see that only half of my items had progressed to dispensing. I rang them and requested a ring back as they were busy but as the ring back did not come for several hours I was able to get into web chat in that time. I was informed by web chat that my Drs had not authorised the other half of my order so to contact them. I duly went to my Drs who informed me this was a LIE, they had sent authorisation for ALL my items but that they regularly had problems with Pharmacy2U and now advised all their patients never to switch to using them. She was able to sort out the mess for me and re-order the full prescription to be sent back to my regular pharmacy. I finally got my ring back from P2U who again insisted that my Drs had not sent the authorisation. They have not able to explain why P2U had not bothered to inform me that they were never intending to send half of my medications but were happy to leave me without.