Oh dear, oh dear, oh dear. The organisation claims to be paid less by the NHS, that's great but beware, if the service is as bad as I experienced this week, it will cost a great deal more in terms of admissions or readmissions to hospital. The company received my prescription on the 20th May. The app kept stating that the order was with the pharmacists and was being labelled ready for dispatch. I called on the 24th to find out the normal dispatch time, it's 4 to 5 WORKING days, I could not see this on the web site so I, wrongly, assumed it would be turned around in one day like we see at any other local pharmacy I have ever used. When I called in to check progress, the system demanded to know my account number. This is not shown in the app that I could see. I just kept pressing 1 and the system eventually put me through to Olivia in customer services. My first question to her was, where is the account number in the app? She kindly accessed the app on her own device and agreed that it is not shown. Decidedly unhelpful app. Olivia then looked at my order and saw that one of my tablets was out of stock. I asked why I had received no message to state this, she was apologetic and said "that's our bad". Olivia was very good and put the prescriptions back in to the NHS system and sent me the codes needed to order from my local pharmacy. I collected the entire order today, one day after it being delivered my local, Boots, pharmacy. I asked for my account and personally identifiable details to be removed from the systems in line with the General Data Protection Rules. Olivia was completely unphased by this request which leads me to believe that I am not the first to demand such a thing. I have checked just now and the account still exists. So, my advice to anyone reading this review, so if you care at all about your health and are dependent on the prescribed medication, please please use your local pharmacy and not, absolutely not, Pharmacy2U.