Back in May 2019 I noted that Pharmacy2U had made an improvement to their packaging and had reiterated my original 5* review. Now, I need to provide a warning to others and ramp the rating down to 1* A couple of months ago I ordered my repeat meds through P2U. I waited, after receiving the initial messages confirming the order wa sin the system it stopped at the message stating awaiting GP prescription. I asked P2U what was happening, they took a few days to come back with a stock answer telling me to contact my GP. So I did. The GP had not received the request, there was nothing on the system. The GP was the very model of help and efficiency and created the prescription and sent it straight to P2U who then completed the process. However, I noted a couple of concerns with P2U. Firstly, the prescription system is automated so it is not that a piece of paper simply went missing, the electronic order was never entered onto the system, which is a P2U fault not a GP fault. Secondly, there should be some simple mechanism in place to flag to their internal CS team that an order was sent (according to their system) but not received within a certain time frame. But there is not. Nor do they plan to do so. Therefore, you, as the customer, need to keep on top of this and make sure that P2U is actually processing your order, because they will not. Having raised these matters with P2U their response was... we are happy to close your account, just let us know if that is what you wish to do! I mean...W*F... their systems have a fault, they do no checking on orders (not for a shirt but for medication, medication that, in some instances, keeps people alive...), their CS is non-responsive and non-helpful and the best they can do when you provide feedback and offer suggestions as to how it could be improved... is to tell the customer to go elsewhere!! I don't see a bright future for this company as things stand!