I've been using Pharmacy2U without any major problems for a year but my last order came without one item. I contacted Pharmacy2U who initially said that they would conduct an investigation. I chased them three weeks later to see what was happening as I was still waiting for the item to be dispatched and they told me that their CCTV had showed that it was packed. I can't trust them anymore as the medication was definitely not in the box that arrived. I am concerned about their processes and that the NHS is footing the bill for their mistakes. I am switching to a different provider.