I ordered an A-grade refurbished phone through Phonebot on a Tuesday, and the website said it would arrive before the end of the week. Two weeks later it actually arrived (Phonebot says this was due to the Post, the Post says Phonebot sent the package the cheapest and slowest method, and that time line is pretty standard). For an item with an "A" grade the phone was dirty and in pretty rough shape (scratches, chunk out of the metal around the camera which was sharp and stuck out). The included accessories (charger and cord, particularly) were also dirty and not Samsung, but even for aftermarket they were large and weirdly mismatched. I usually buy my phones refurbished and have never had these issues before with any other companies. *edit* added a few more stars as the return process is relatively painless, but be forewarned they will bother you relentlessly until you update your review 😂.