PURCHASE AT YOUR OWN RISK … Purchased a Refurbished Galaxy S20 FE 5G phone that was supposed to be A Grade Phone …. In their words I should have received a phone in this condition: “A-Grade - Best value for money. Minor scratches or scuffs not visible at arms length. Thoroughly cleaned and tested to meet OEM guidelines. These devices are rated 9/10 and never disappoint. Received the phone with a CRACK to the camera glass. Yes the Camera worked but a CRACK IS NOT MINOR SCRATCHES. Tried to negotiate a replacement phone, but no longer had the same phone available and they DID try to offer me a $50 discount for the CRACK but a replacement camera screen costs $400 Therefore I thought $50 was inadequate, so sent the item back to them on the advice that I required a FULL REFUND and would receive one, after they audit the phone. So my question is … how good would the audit be when they send a LESS THAN a B Grade phone to a person unbeknown to them, and yet they are going to audit a phone that was sent damaged, but they didn’t know it was damaged. What else could have been wrong with the phone? Chances are they would have found something else wrong and blame me, but I didn’t use this phone at all. When I received it damaged, I boxed it back up and waited on instructions on returning it, to get a full refund. It was no use using it when I knew it would be sent back. I sent the phone back on the 27/10/21, they received at 11:03 am on 29/10/21, waited till 2/11/21 to contact them. They said that they need 1-2 business days to do the audit and then they will issue the refund. Waited another day and still no refund. Had to escalate through Paypal to receive the refund, I needed the $629 to purchase a phone from a reputable seller. If they were genuine about good customer service, they would have issued the refund as soon as they received it back. All they had to do was ensure the phone still turned on and that takes a few moments, not 1-2 days. So whilst they held on to the returned phone and MY MONEY, I was without a phone and unable to purchase another, until my money was returned and therefore also unable to check-in due to COVID regulations without a working phone. Read the reviews and the replies from this unprofessional business and make up your own mind. Not everyone could be liars when it comes to having bad experiences.