Bought 3 Iphone XS with Lifeproof cases. After approx. 3 weeks all 3 Lifeproof cases started to deteriorate. Upon the initial receipt of the cases the packaging looked old and tattered including a label saying returned item. In contacting PhoneBot about the issue they provided a too bad too sad reply indicating not their issue, contact Lifeproof. After posting an initial response on product review with bad commentary, A PhoneBot representative repeatedly called until I answered (4 times within 10 minutes) and really pushed the point that I remove my comments and they would resolve the issue, plus make it worthwhile if I gave them a 5 star review. After discussion and debate on this fact I did agree on taking the comments down because they were going to look into the issue, however declined any reward for the 5 star review. Upon providing phonebot with photos of age rubber deterioration they have come back and said "normal wear and tear" of usage. In hindsight, I feel that the pressure to remove the bad commentary was due to an Australia day sale that they didn't want bad reviews beforehand. Please see photos attached. No indication that accessories on website that they are old returned items. Give them a miss, a company is only as good as their customer service, in this case ATROCIOUS