ABSOLUTELY SHOCKING CUSTOMER SERVICE!!!!!! In my 46 years i have never experienced such shocking customer service. I ordered a phone from phonebot and recieved it 6 days later, which was fine but after turning the phone on and no more than 30 mins later the phone started glitching (Scrolling between apps and pages without touching it) Rang phone bot and told them of the faulty phone. They asked me to take video of it and send it to them which i did. They then suggested to remove the protective glass film to see if that fixed the problem. This did not fix the problem and i said i will be returning the phone. They still wanted video evidence. I had to pay for the shipping and get reimbursed for it. I also specifically stated i did not want the same phone returned to me even if they thought it was fixed. (I recorded the serial number of the phone) After a long period of time and me constantly ringing them, i recieved the SAME phone back with our note we placed in the box.(stating what was wrong with the phone). Didnt look like it had even been touched. Once again after turning on the phone it started glitching again. After ringing the company again and finding out they didnt even have a service report on it I again had to send the same phone back to them. Finally recieved a new phone nearly 2 months after originally purchasing it. HOURS of my time wasted trying to get in contact with them by phone and email. Continuous empty promises of them saying they would ring me back (hardly ever did) or resolve the problem, and nearly 2 months of being without the phone i purchased. Manager also thought he could compensate me by offering a phone case. WOOHOO. Yeah that makes up for all my lost time and stress dealing with the incompetence. Would NOT recommend this company unless you want your time wasted. WORST CUSTOMER SERVIVE EVER!!!!!!!!!!