I purchased a Surface Pro 7 but unfortunately the charger was faulty. I called several times, sent emails, send photos and movies showing the problem (i.e. a lot of work on my part). They promised several times to send a replacement but that still has not happened. It has been more than 2 weeks now and still I cannot use this device. They sound great, very friendly, but actions speak louder than words and I am disappointed.
9 months ago
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