I've only used Phonebot once, but the experience has been good. The refurbished phone I bought is in excellent condition (as described) and has been working well. Purchasing via the website was simple, and delivery was prompt (via Australia Post). I would recommend this business to friends and family. My only criticisms: - The device didn't seem to have been factory reset, or if it had been reset, it had been booted and partly set up afterwards. That was easily fixed by a factory reset. - USB-C cables weren't locking firmly into the charging port. This is a common problem with phones that have been in use for a while, and is nearly always due to a build-up of debris (fluff etc) inside the port. That was also easily fixed, by carefully cleaning the compacted fluff out of the port. I think 'refurbishing' a phone should have included factory reset and making sure the USB port was clean and functioning properly.