Purchased an iPad from them. Came damaged . I returned it to them and asked for either exchange or refund. I did not get any response from them for a week. Then their manager called me. Nicest retailer I have ever talked to. The first thing he said before even listening to me was I know m at fault, it was pure miscommunication within my staff, I apologise, tell me what you want to get done. I had 5 min worth of conversation with him and he took my stress away. Within the next week he made a refund. So thank you for just not running the business but also understanding the customers. Also he just not only returned my money back but also paid the return postage of iPad. Regards