9/9 Received iPhone XS $402, had not been reset & on making phone calls people could not hear me unless it was on speaker - returned phone and asked for an upgrade to iPhone 12 mini, which I was told I could do that for extra $70, however they were advertised for $429 on website. I was notified the return phone was received back to Phonebot 16/9 and when I asked when my upgrade phone would be sent I was told 24-48 hrs to dispatch. Still no notification of my payment for upgrade phone, no notification for dispatch of upgrade and emails requesting answers over the passed 2 days have not received a reply. 20/9 I received an email asking to revise my review: the only reply I receive is because I give a 1 star rating. I had not received any replies to my emails and had left a message yesterday for Shazz to call me back to get answers/update and no return phone call. My issue has not been resolved as I haven’t received my upgrade phone and I have no answer as to why I had to pay a total of $472 for an upgrade phone when it was advertised for $429.