Well this is the 4th phone I've purchased from these guys - prices are good - but there are other similar refirb phone shops around - unfortantly they are very slow at replying to messages - I had a issue with my previous order also - you think I would've learned... this will be my last order with these guys - we also are a small business - my order was a Galaxy S21 5g - it took a week to get to me and I paid express - I purchased from the November Black Friday Sale and it should have been an extra $25 off the phone - which they did not do. It Notified them but no replys - Very dissapointing