An extremely poor customer experience from start to finish dealing with Phonebot which I thought I'd share to try and save someone from going through the same experience I have. To start with, it was extrmemely slow postage and I was sent a scratched iPad Pro when I paid for ‘Like New’ condition. They didn’t respond to my emails regarding the issue upon receipt of the unit. I had to call them multiple times after weeks of no reply to my emails. When they finally answered the call they offered to send me a replacement unit after offering compensation for the scratched screen. I was satisfied with the offer of a replacement of the same unit assuming it would be in the condition I paid for. But after no reply for a further 2 weeks after I had paid $50 to courier it back to them (at my own expense) they advised they wouldn’t replace it. They advised that this was a 'change of mind' decision when clearly they had sent me a scratched and sub-par unit. Do yourself a favour and buy a new one to avoid a painful experience dealing with Phonebot online, they are useless. I recommend avoiding this company at all costs as they cannot be trusted; while their pricing might seem attractive, the reality is that their devices are not as described and their customer service falls well short of satisfactory.