Purchased refurbished Pixel 3 grade 'A'. Product was at a reasonable price and the transaction was smooth. Delivery arrived much later than was advised, however that can mostly be attributed to Aus Post during Covid-19 times. Comparing to an 'AB' grade device purchased by Kogan, device appeard to have slightly more cosmetic wear but within expectations. The most disappointing issue found was that the device had not been sufficiently cleaned. There was plenty of gunk (not sure exactly what it was but seemed similar to ear wax) in the speaker grill as well in the microphones and Sim card slots. One other issue is that the was a checkbox for a supposed case at the checkout, which was not found in the delivery. Performance of the device otherwise has been very good although it was a little disconcerting to see the phone not in a factory reset state upon initial start up. Overall, even though I am happy with the device after fixing the issues myself, I cannot recommend Phonebot based on the experience I have had. I would be concerned that the lack of care and attention to detail would be inconsistent across their range and deliver more issues.