From Canada, I bought a phone for my daughter who is in Australia because she broke the one she had. I was not sure to use the Apple site or the Phonebot site to proceed with this purchase of a refurbished IPhone. I finally opted to the Phonebot site due to the quick delay to proceed with the delivery. Should i remind that my daughter does not have a fix address and she was travelling. At that time she was in Cairns (Queenslands). So it went well i ordered on Tuesday and she received the phone on Friday. BUT that is where things start to make me not satisfy of this false publicity. I ordered a phone Grade A which is more expensive and as per the information provided stating that the battery is a new one. NOT TRUE AT ALL. The level of the battery was 85% at the reception. When my daughter communicate with their service, the agent was rude and never want to confirm that the battery should be at a higher rate. He only repeat that she should return the phone and then they will make the inspection to evaluate if she made a damage to the phone and then base on the results will return a phone. The overall can take 10 days. OUAW. Should i remind that she didn't use the phone at all she only charge it! If it was written that the battery is not a new one then i shouldn't take it. That's it. She can stay another 10 days in Cairns so why did I chose Phonebot instead of Apple? Due to the delay and in fact it get worst than what it will be if i choose Apple. False publicity and very bad customer service. I do not recommand.