Me and my family went to the Pick n Pay in Woodlands Mall on 24-11-2024, to purchase some items for lunch. The staff their seemed extremely dismissive of our presence and were very unhelpful. Firstly, I went to the Deli to get a pie, but the staff refused to assist me and kept helping people that came after me, and there were only 3 people including myself when I got there, so it wasn't as if they were too busy to notice me. At one point they came to help me as I was the last person, but suddenly another lay came by and the staff member turned around just as she started speaking to me to assist the other lady, clearly showing me that they did not want to help me. I eventually left without getting anything from the Deli after about half and hour. This is the first time I am treated like this, probably because I usually rather go Checkers who have very friendly staff usually, but from now on I will stick with Checkers on the other side of the same mall. Secondly, my wife found a big piece of smoked cheese in the cheese section. It did not have a price on, only an expiration date. While I was waiting at the Deli she took the cheese to one of the staff members to get a price and they took it to the same Deli I was waiting at. When the Deli staff saw my wife waiting for the price, they took the cheese and went to the office. A while later they came back without the cheese and refused to sell it to us with excuses such as it was discontinued and some other excuses and I cannot remember, but it clearly had a expiry date which was still fine, so why was it in the cheese section and why can they not just give us the price as Checkers has done before if an item does not have a price. We asked them what they are going to do with the cheese if they cannot sell it and they could not tell us what they will do with it or where it was so that we can take a photo to try and find it somewhere else. All in all, it seemed as if the Deli staff went out of there way to refuse to help us in anything we needed. Such a disappointment. They even promised that they would get the store to contact me, but it has been more than a week and nothing, as expected!