Ordered my toy off of pink cherry. I got it. And it came defective. Charger didn't work, you didn't work. Didn't even turn on. Let it sit on the charger for 1 hour. Didn't work. I've gotten better products off of adam & eve and Amazon. As for the customer service team, there number doesn't give any representative, tell you to go to their website, which would be better if i didn't have to do a run around just to try and get the toy exchanged or something else. 100/10 do not recommend buying off of pink cherry. You'll get better prices off of Amazon and adam & eve.