“Their great prices are what drew me to this site. However, if you're unhappy with your purchase, they refuse to help, citing they can't accept returns due to safety concerns. In spite of never using the item, they won't allow me to return it. So, now they have my hard-earned money and I'm stuck with an item that I have to learn to like. They won't even let you have a store credit if you're unsatisfied. Basically, if you're unhappy with an item, it's your problem. As a seller myself, I really don't like this.”
“I don't know why all the negativity reviews. I've been purchasing from Pink Cherry for over 4 years now and I have never had any problems with my orders. Also, my orders have always been delivered before the date of delivery.
Hats off to you, Pink Cherry!!!”
“I can't relate to the negative reviews here. Pinkcherry (California) has good customer service. They respond to my emails within minutes! Actually a superb response time. Customer service worked with me when I told them the problems with my delivery. They offered to replace all my items when the shipper failed to deliver them. At this point, I am waiting another week to see if my package will be delivered. But the fact they offered to resend all the items made me write a positive review. I will update the review if anything changes but so far I feel good about PinkCherry Ca.”
“Pathetic customer service, no one to talk and assist you, only communication is through email. You can buy the same products on Amazon. Stay away from them.”
“If this shop isn't a scam, it's a terrible and very shady company. Don't buy anything from here. If you see something here you like, look around at other stores to see if it's sold somewhere else; you might be able to refund or cancel an order then.
It's an extremely misleading website with terrible customer service. It lures you in with constant fake sales, sells low quality toys, and has no return policy or possibility to cancel an order. If you leave a negative review of a toy on their website, they will simply not display it. I do not use Reddit myself, but from what I've heard they also delete negative comments about their store from their subreddit.
It seems to always have toys on sale too, but upon closer inspection they have highly increased prices before the "sale" code is applied. An example: "The Tube" is sold at Adam & Eve for $12.99 as of writing this. It was the first toy I ever bought. On PinkCherry's store, its price is displayed as $24.99 in collections, but if you click on the page the price is listed as $17.95. It's price after applying their various fake coupons is always $10.77. After comparing a few other items I recognized, it's clear PinkCherry does this with every product.
I impulsively made a second purchase yesterday, but have since changed my mind. Unfortunately they also have a no cancellation policy. I emailed their customer support as I saw that UPS had not received the package yet, but from what I've heard from other people and read in their FAQ, I have no faith in their customer support.
I made my purchases impulsively, and in a very tight spot financially. This was a huge mistake. I regret both purchases I've made here and I haven't even received the second one.”
“Got a toy and it never worked! You can not get ahold of anyone in the company for help! They just send this same fake email each time you attempt to contact them! A very poor company!😡”
“Impossible to reach a human. Some of the problems I had with a defective item could have been made easier if I had spoken with a person.
Quality is questionable. Will never buy from pink cherry again”
“Never got my package. They sold my card information and I had to get a new debit card. Police wouldn’t do anything about it. Do NOT trust pink cherry.”
“I ordered from them hearing mixed things but decided to try anyway. When it arrived it was defective and when I reached out (twice) for a replacement, I never heard back. Very dissatisfied.”
“Never got my order! They said they would refund the shipping cost and it would be on the way. But I haven't seen any of it and no refund for the order at all. Will not buy from them again.”
“I've purchased a few items from pink cherry over the years. Be warned...they do not post negative reviews of their products. I've written a couple and those never appeared. Also, I recently ordered 4 products. Two of the 4 are defective and so not work at all. Could just be the batteries but I won't know unless I go buy new batteries. And they're really small round batteries so not the kind I would have another use for. I emailed them and no response. Their policy is that the customer has to pay for shipping returns. Seriously? They send defective products but I need to pay to return them?? That was the last order I will place with them.”
“DO NOT INTERVIEW HERE - they are unprofessional. They will not follow up with you post interview, despite asking you do to spec work.
I recently interviewed for a position, did spec work (designing a marketing email in .ai), and was GHOSTED. It's been over two weeks since I submitted my design solution, and followed up. They can't even be bothered to send a "Thank you for your time, but we have chosen to go with another candidate," email.
I don't care that I didn't get the position, but I do care to be treated with respect after investing so much time, (and not to mention, working for free to do the spec work), in the interview process.
Honestly, save yourself the time and frustration and skip applying here.”
“The item didn’t fit the description (1.5 inch vs 1 inch is a huge difference, 50%…).
They finally gave up and accepted to refund me, but even if they said the shipping would be free (which is required by law), they didn’t provide a return label… They wouldn’t answer my emails to their customer support either.”
