The company has good sales and I was a customer for many years. I ordered essential oils some with (Nature's...) On label. Not sure if that's their brand under another name. The Frankincense under Nature's ... brand had absolutely no scent at all. I called customer service letting them know it was gel "like" and no scent as oppose to liquid. The representative lied saying it " takes a few days for scent to appear!" Ahh nope! My daughter has a beauty business and we know better. I didn't return them because it would cost me more in sending and transportation to get to post office. They are still selling this product and you cannot post your HONEST opinion because they screen or block you so they get 5 star reviews. Not nice and why it always shows 0 reviews. I checked today for crazy deals and they had 1 anonymous review...5 stars 🙄. Did they get a bad batch and are trying to push these out? Please don't do that to your customers. We are why your business is thriving. Remove that item and don't be so thirsty and dishonest. I was disappointed months after to see they still offer that brand not with Piping rock label. Other products were fine. They need to humble themselves and allow comments that will Help their business not burry it and not try to fool/lie and cheat customers who are trusting you for decent service. They also need customer service support who don't lie, where's the dignity? Just beware of this one Frankincense product. I bought this product in a nearby pharmacy the packaging is slightly different but it was authentic liquid form which you smell immediately when you open it!! Not theirs.