A Disappointing Experience with Pizza Hut😡 Today was meant to be a special occasion: my father's birthday. Given his health issues over the past few months, we were eager to lift his spirits with a celebration at home. To make the day enjoyable for everyone, especially the kids, we ordered three medium-sized pizzas from Pizza Hut using their online app. However, what was supposed to be a joyful celebration quickly turned into a frustrating ordeal. Despite the payment being successfully deducted from my account, we received no confirmation or communication from Pizza Hut. After waiting anxiously, I checked the app only to find that no further action had been taken on our order. Attempts to contact Pizza Hut’s customer care proved futile, as most of the numbers were either unavailable or unresponsive. It took nearly 15-20 minutes before I finally reached someone at their call center. To my dismay, I was informed that a technical glitch had occurred, and no resolution could be provided. Even worse, when inquiring about a refund, I was told in a rather nonchalant manner that it would take another 3-4 days for the amount to be credited back, and no pizza could be delivered. This raises a critical question: who takes responsibility for ruining our special occasion? It is deeply disappointing to see a renowned brand like Pizza Hut fail not only in service delivery but also in customer care. The lack of accountability and the casual attitude towards resolving such issues is unacceptable. As customers, we expect more than just being charged high taxes; we deserve reliable service and timely resolutions. Such experiences undermine customer trust and loyalty. I hope Pizza Hut takes this feedback seriously and works on improving their service and customer support to prevent such occurrences in the future.