“This is the second time from this same location that you guys do not deliver the order.
Today my son and I waited almost an hour for our order, then we got confirmation from text that the driver was “having trouble finding the address” I called and no answer. I texted and he said he had found it, then I recieved a notification saying he had deliver the item but there is nothing at my door. I was paying cash so I dont know where he delivered it and why he stopped answering. Tomorrow I will be going in person to look for Jesus at the location, this is messed up I can deal with it but my kid was waiting for that pizza. This is not ok”
“I've been a rather satisfied customer for many years, in the UK and France mainly, both dining in and having pizzas delivered at my place.
A year ago they closed the restaurant which delivered pizzas in Paris 5th which is central.
After a couple of months I emailed to get an update on and what was preventing another restaurant from handling the deliveries - there is one in Paris 5th indeed, one km away. Thy said they were in the process of doing so.
More than 8 months later still nothing.
I emailed them over and over again. Not a single answer.
So guess what, I'll never order from them again or dine in.
Talk about customer care...”
“I will never ever order Pizza hut again, the price and portion size is as close to being violated as I have ever been with food quality vs price.
70$ for 1 14 in large pizza and a very small slab of brownie, insanity!!!!!
I am out of town and had to order something for my kids, enough to feed maybe 2 people. I used to love pizza hut, bye bye !!!!!”
“Ordered a fiery chicken pizza regular (thin crust pizza) the quality of the pizza is terrible.
Barely find chicken pieces and over burnt thin bread which with no taste of cheese!
Even the size of a regular pizza has been reduced, back in days Pizza Hut regular size and personal pizza size was worth of the price!
Now the size is smaller and the price is higher!
It also was not so satisfying ended up eating a Burger King 2 buns and fries!
Burger King new offer which is only 750 LKR Deneva Dekak was more filling and satisfying than the Pizza Hut fiery chicken pizza which we actually expected to be worthy and satisfying but such a failiure!!
Very disappointing to see how the Pizza Hut standard has gone so low!”
“I have always loved the buttery, moist crust used at Pizza Hut until today. Apparently the dough/crust changed. It is now hard, dry, and bland and lacks taste. I honestly think I could have got better pizza from the frozen section at grocery store. I literally ate some of the pepperoni and cheese on top then threw the remainder (large) pizza away.”
“DELIVERY review. Never got our order and spent 10 minutes arguing with staff about this. They accused me of lying, said they put it on the outside table as requested. But the table was covered in UNTOUCHED SNOW. Nothing had been put there. Then they said kids took it. Again, snow untouched on table, nothing ever put there. They told me it was IMPOSSIBLE that I didn't get my order, so I sent a photo of the untouched snow on the outside table, proving that nothing had been put there.”
“It’s a terrible shame of such an iconic change our family loved. Again the one in Pleasant Hills, Pa made our order wrong. I ordered half pepperoni and half just cheese and bread sticks . I should have checked before I left but it was all pepperoni and bread sticks were burnt and hard. Everyone who has been going to Pizza Hut for many years can see the obvious decline in product quality and customer service. Just lost another customer!!!”
“I ordered barbecue wings with ranch and I got Burning hot wings no ranch. Also, my cheese sticks are not cooked all the way through. All this after driving to pick up this food in sub zero temps because ordering delivery from them would have doubled the price. All of these long time restaurants are going out of business and I can absolutely see why. You suck Pizza Hut in Farmington Minnesota.”
“First, I don’t usually purchase pizza from restaurants. Had a desire for pizza but didn’t feel up to making my own. Decided to give one of the well known pizza restaurants another chance. This one is located in NW Houston on Antoine Road. Unfortunately, against the wishes of everyone I asked, I chose Pizza Hut. I don’t have enough descriptive adjectives to describe how disappointed I was!! I placed an order for
two medium sized pizzas, wings, and garlic bread slices/sticks.
What I actually got cannot rightfully be called “pizza”. Since it was around lunchtime, I expected freshly made or almost freshly made food.
The Hut pizzas had “very little” toppings of everything. You could literally count how many pieces of pepperoni and how much sausage and barely any cheese that there was topping the pizza. Added to that, the wings were old and dry. The sauces were even terrible! Everything tasted like it was reheated after sitting under a hot light for too long.
Honestly, store bought frozen pizza is better made and tastes a hundred times better. For what pizzas costs these days, Customers should be able to get better value for the money. Thumbs down for this chain.”
“What’s the point of placing an order ahead of time, and paying for it; 6 hours in advance…if I gotta wait 30 plus minutes for my food? This location on Mormon Coulee has no one working the counter, no food is coming out. Ridiculous.”
“Booked for 6 people 15.15pm was never told by the booking staff that the buffet finished at 3pm.One of my great nieces it was her 6th birthday, well they were looking forward to the buffet we all were..We have been coming to pizza hut well over 30 years.We won't be visiting again.My great niece was very upset. 😡😡😡It ruined the day.”
“My mother-in-law is 98 years old. She has been very unwell since Christmas and has only been out twice since finally beginning to feel a little better. My sister-in-law & I took her out today and visited Pizza Hut at Peterborough Boongate. She has not yet really got her appetite back and has limited taste. Therefore my sister-in-law decided to share a meal with her. They chose the Buffet lunch and went to get a slice of pizza each. The woman at the counter rudely told them they could not have 2 plates because they had only bought 1 meal. When I went up to the counter to get a further slice an assistant went to the table and insisted that they pay for a further meal. For £20 they ate between them 4 slices of pizza and 2 small salads. At the same time a couple on the next table paying exactly the same amount went up to the pizza counter & salad bar at least 3 times returning with 3 or 4 slices of pizza and a full salad bowl each time. We were in no way trying to get free food, we were merely eating a similar or less amount of food than other customers but sharing a portion. Whilst I can see that the staff saw the situation as customers trying to get something for nothing, if they had actually tried to talk to us they would have understood what we were doing and why. For a woman if her age this was very upsetting, she would never try to take something she was not entitled to and it has left her quite shaken. Suffice to say I am loath to patronise Pizza Hut again.”
“My mother-in-law is 98 years old. She has been very unwell since Christmas and has only been out twice since finally beginning to feel a little better. My sister-in-law & I took her out today and visited Pizza Hut at Peterborough Boongate. She has not yet really got her appetite back and has limited taste. Therefore my sister-in-law decided to share a meal with her. They chose the Buffet lunch and went to get a slice of pizza each. The woman at the counter rudely told them they could not have 2 plates because they had only bought 1 meal. When I went up to the counter to get a further slice an assistant went to the table and insisted that they pay for a further meal. For £20 they ate between them 4 slices of pizza and 2 small salads. At the same time a couple on the next table paying exactly the same amount went up to the pizza counter & salad bar at least 3 times returning with 3 or 4 slices of pizza and a full salad bowl each time. We were in no way trying to get free food, we were merely eating a similar or less amount of food than other customers but sharing a portion. Whilst I can see that the staff saw the situation as customers trying to get something for nothing, if they had actually tried to talk to us they would have understood what we were doing and why. For a woman if her age this was very upsetting, she would never try to take something she was not entitled to and it has left her quite shaken. Suffice to say I am loath to patronise Pizza Hut again.”
“Pizza hut needs to pickup their pace customer service is terrible had ordered pizza at 4:53pm was suppose to be ready at 5:08 husband stood in store for 20 minutes before anyone came to front another customer said he had been there 30 minutes and was yelling to see if anyone was there he said his pizzas he could see sitting there for 30 minutes our pizzas were terrible had ordered a large pan meat lovers and a medium sausage and beef both were bad will not be going back to Collierville pizza hut.”
