On 6/5/24, I ordered my pizza via the website. Pizza Hut used Door Dash for delivery. However, after more than an hour, the Door Dash driver called me and said that the store hadn't even started on my order and she wasn't sure when she'd be able to bring my food. We decided to cancel it. I spoke with Door Dash and they said it was canceled on their end. I then drove to the store to ensure the cancellation (3126 Washington Rd, Atlanta, GA). The experience was completely ridiculous in itself because the employees were loud in the back (arguing with each other), unprofessional, backed up, and it was terrible. The attendant said he didn't see anything in the system under my name. The next day, I spoke with a manager who said she couldn't see anything in the system and suggested I wait a day or so and check my statement. Almost 3 months later, it wasn't refunded and I never even received the pizza that night. Also, the store's phone number is "out of service." I've called multiple times. I've sent emails to "customer service" multiple times, but they only reply with a recycled email, stating that someone would contact me. The contact has not been made.