I am pretty much done with this franchise. Our family had been ordering pizza once per week for seven years. However, the quality was slipping, and instructions were not being followed so when I was emailed a survey, I answered it honestly. The general manager responded with an email from the local restaurant. He was very condescending. He offered replacement food and I responded asking how that would be achieved since only one pizza out of a meal deal was affected by the inaccuracy. I never heard back.
I had been given two email addresses for this person and he didn’t bother to respond. I did forward it to the second email I was given, soI know I was not important enough to get a response.
The second issue I had was ordering in another town where my grandkids live. I placed an order to take home and tried to redeem points for some cheesesticks, but they never gave them to me. The manager I talked to on the telephone assured me that the next time I was in town, which would be in one week, he would call me first thing in the morning and get my information so I could get a replacement meal plus some brownies, free of charge. He also said if I didn’t want to order it that day, he’d get my address and mail me a gift certificate. He never called.
I called the restaurant in the morning and no one answered. I called in the afternoon and got yet another irritable general manager on the phone. She said she would follow up and call me back, but I never heard back.
I ended up escalating it by going directly to Corporate and got my points restored that were taken for the free cheesesticks, but that is all they did. I felt like I had to jump through hoops to get what I wanted.
3 months ago
Pizza Hut has a
2.0
average rating
from
701
reviews
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