I would give this a zero rating if I could. Last Friday night, I thought I had placed an order via my computer. Got to Pizza Hut around 6 pm. Went inside and told the girl working the counter I had placed an order online. She couldn't find my order and said, did you make sure it's this location? Sometimes it defaults to another location. So I went outside to my car and checked my phone. No pizza hut order confirmation in my email. So sitting in my car, I placed another order. Now it said it would be ready in about 25 minutes. I ran to CVS to waste some time. Came back about 15-20 minutes later, went inside, and again told the girl I had placed an online order. She said she couldn't find my order...again. So I went back outside to my car to get my cell phone and show her my order was placed. When I got back inside the Pizza Hut, she said I found your order. It was on another system. So then she tells me, I am number 84 and they are on 73. So I went back outside to sit in my car and wait. This whole time the front area of this location was full of people. About 10 minutes later, I go back inside. I find a seat directly across from the front counter. I see this girl helping people, telling people she's sorry, that Friday nights are really busy, etc. etc. I am sitting about 3 feet from where she is helping people. She can see me. I sit there for about 20 minutes, maybe 25 minutes and she finally looks at me and said, when you walked out the last time I cancelled your order. I was absolutely dumbfounded. I have been sitting there, she can see me. She let me sit there for 20-25 minutes without telling me she had cancelled my order. I have now been at this location for over an hour. I was beyond livid. All I could do was walk out before I said something I might regret. I will NEVER go to this location again. If I didn't love Pizza Hut pizza so much, I might not ever order another pizza from them again. I hope her manager sees this review. I hope the franchise owner sees this review. This was one of the worst experiences I've ever had the displeasure of going thru. There was no reason for it except to be mean, or whatever she was doing. There was no reason to let me sit there the entire time, watching her help other people, and she couldn't tell me I was sitting there for no reason! I left there, composed myself, ordered from Marcos Pizza and picked it up in 10 minutes. This location on Tezel is the worst and that girl who was working that night needs some customer service training.