My husband I visited store #2064, where on that day a manager by the name of Katie was working. She very much seemed as though she didn't want to be there from the beginning of us walking in however we went ahead and stayed. I had to ask several times for the food on the bar to be brought out and each time she appeared to be very irritated that I was asking as if restocking the buffet was an issue being that you guys offer a buffet. She was very loud and chatty about other people to the customers and the staff on duty. A woman came in with her child, the woman had a complaint about the pizza she was given and instead of rectifying the issue, Katie made a display of the woman. She berated her as though she was less than and she even mentioned loudly that she does this all the time, what does she expect. Regardless if she does or not, she does not need to be made to feel less than. The woman had her receipt and had a complaint, fix it properly not for the entire restaurant to hear and definitely not to pull the other staff in on it. A manager is a teacher and leader and she is neither of those. In addition, as I was leaving I noticed that she picked up the tip for our waitress and she was not the one that waited on us. Very dissatisfied with the restaurant now that she is there and was a regular that really doesn't want to be anymore. The energy in that restaurant is very different now that she is there.