Not well. Your new customer coupon offer is a poorly designed bait-and-switch, even if that's not the intent. I tried to take advantage of it and the email link didn't work. When I asked you to apply it, I got some long-winded excuse for why it wouldn't apply/help, rather than someone simply applying it. Then, my order (my FIRST, and last order) got screwed up, and I had to invest MORE of my time to help you fix your mistake. I was not impressed with how you handled the new customer coupon, and plan to let no less than 9 other pond friends know that your new customer coupon does not work. Had I known you wouldn't honor your new customer coupon, I would have chosen a different site, where my net cost would have been less. Not impressed. As a retired CEO and former founder of several companies, I know that sometimes you need to just apply the discount, even if the details don't 'fit right', as was the case with my order. Your failure to do so has caused me to lose trust in you and you to lose a new customer - exactly the opposite of what your new customer coupon would have accomplished had you simply honored it. On top of that, I intend to let other pond owners know about my experience.