It's been 8 months, yes 8 months, since I ordered my Moen Transfer Valve Trim and I keep on getting the same run around from their customer service reps. This trim piece was holding up the completion of our master bathroom shower for 6 months, then I just gave up and purchased the trim piece in a different color and painted it a matte black. At the beginning I was told this item would arrive in 16 days. I followed up when it didnt show up and they blamed it on the manufacturer and it would be delivered in 2-4 weeks. Every week, I checked the status of the order and three weeks later I noticed two were available in their NY warehouse and it could ship within 1-3 days. I immediately called Plumber Stock to ask them to ship one to me. They confirmed and said that I would receive it within 5 days. Guess what happened 5 days later... correct, it never showed up. They then claimed that they were notified by their "partner vendor" that they also no longer have the item in stock and it will take 3 MORE WEEKS before it would ship out to me. Get this,, now they charge me for the product before it even shipped! Now we're 8 weeks after purchase date and my emails are getting returned to me. Not one, but two emails were returned to me. Five days later, I get an email telling me they are backed up with orders and they will address my concern "shortly". Many calls on hold for hours on end & emails full of excuses went on for 6 months and I just gave up and as mentioned before, purchased the trim piece in a different color from Amazon, and painted it a matte black. No one should ever need to deal with this type of customer service, or lack thereof. Plumber Stock should NOT be able to take customers money and fail to deliver the product for this amount of time. Unfortunately, now every time I step foot into my master shower I have this memory of this awful experience with Plumber Stock. I hope no one out there ever has to deal with the vendor like I have over the past 8 months. Steer clear of Plumber Stock! There are plenty of other great vendors out there. At this point, all I want is my money back.