After trying to get a plumber out on a saturday 11.07.2021 about 14.30ish, Ready for Monday, for my 91 year old mother with a blocked loo i completed the online questionnaire with Dave the assistant on line and all completed, with the promise of a call back with the time, monday came, and no Plumber on phoning the company, i spoke to a receptionist who did not have a clue about my request, even having a job no, she found my Job under a totally different name of Mrs Spent, on correcting this with her she still proceeded to address me on 2 occasions with the wrong name, and said, oh you should of had a call back, and started laughing very unprofessional, as she continued to be very negative in her conversation and uncaring, i informed her i will be going elsewhere, with that she again let out a howl of laughter and i put the phone down. Very unprofessional, uncaring, very negative, no communication skills with Customers, i would say that this company need to look at there Customer Service Training, for there Telephone assistants, or at least send them back to school for some basic etiquette in addressing other people. My advice to anyone in thinking of using this company is DO NOT unless you want to be ridiculed, laughed at, taunted, and left in the dark, DO NOT USE THIS COMPANY