THIS COMPANY IS DISGUSTING, COMPLETE RIP OFF. A BUSINESS MODEL FOR RIPPING OFF THEIR CUSTOMERS. THEY LIE AND TAKE ADVANTAGE OF THE ELDERLY AND DISABLED. Plumber Sean Smith visited the above address at approximately 1pm. I met him outside as our address is a new build and difficult to find. He was pleasant and I showed him the washing machine. I'm not sure what it is about builders and plumbers but they all do the same and this was no exception. He started breathing out heavily saying not sure about this etc etc. I said well your the expert that's why I called you, if it was simple I would have done it. His mood changed from chirpy to more concerned. Saying this seams a more of a difficult job. The job is to plumb in a washing machine that is at the end of a corner unit. I'm sure you know what I mean from his photos. So I told him that currently our Miele dishwasher was on the cold feed under the sink and the beko washing machine can only take cold intake so that needs to change. Where as the dishwasher can take hot so just needed to swap them. I asked him for his advice on this but he said he didn't really know. So I had screen shot pics on my phone to show him but wanted his expertise to confirm this but he could not. So then he looked at the back of the machine and under the sink and in the cupboard still taking sharp intakes of breath. As a customer this is a horrible experience because you think its beyond his capabilities and going to be expensive. Then he said there is no water hose on the back of the machine, how can I connect it. I said I had to throw the old one away because it had perished. He said how am I going to connect it. I said the guy I spoke to on the phone when booking the appointment assured me you carried these on your van. He said I better have a look. He came back with a 2.5m water hose and with another sharp intake of breath said I don't know if this will fit. I thought why not measure it. Honestly a trained plumber asking me how am I going to connect it. In the end he said it would just fit. I said why not use a longer one. He said they don't come any longer. Well, I have just been on amazon and found a 3m hose. How does a professional plumber not know the length that hoses come in? Either he lied or is incompetent. Either way this is disgusting. So then he said you need a drain hose extension kit. He said I will try and get one. He went outside the front door and made a few calls. 10 to 15 minutes he came in and said he can't get one, you will have to order it off Amazon. He showed me which one and I ordered it. When I first phoned up I was assured that these things were carried on the plumbers vans. But that was another lie as I explained what was needed so the plumber had the kit to do the job. Then he said he would have to come back. So this was approximately 25 to 30 minutes into the visit. So I thought he was off. Then he started taking photos and writing and quote out which took at least 20 to 25 minutes. Sean Smith actually told us he was writing out the quote because the office demanded be so marticulous. That's all well and good but you have the cheek to charge me 30 minutes labour for the privilege. Also when I phoned up to complain the chap said the quote was for my benefit, this is of course not true the quote was for the office and I have been charged £60 plus vat. So you can imagine my shock when I have been charged £144 to plumb in a washing machine that ended up being a quote that the plumber Sean Smith admitted. To them be quoted another £297 to come back later on the week to do the job with parts I ordered which were supposed to be with the plumber when he came. I then expected that £144 to be deducted from the ,£297. Oh no you wanted that on top of the £144. So that's £441 in total to plumb in a £200 washing machine that's 6 years old. I could buy a new washing machine for that money. Now let's think about this rationally and with common sense. You cannot charge me twice for a job that you never done the first visit. In the normal course of business quoting is part of the way of the building sector. You quote jobs not charge to quote jobs. I am fuming about this and never got a refund when I complained. Also I did everything correctly I got 5 quotes where as it is recommended 3. I looked at reviews which yours were all good. So I did not randomly phone you I did my research and was still ripped off. Don't use this firm.