We’d requested an urgent call out as we had been informed by SGM that an old gas pipe needed replacing asap who had told us was a straight forward job. On booking we were led to believe that an engineer would come out and be able to compete the work. However when the engineer arrived he said that the job was too time consuming to complete at this visit. He proceeded to spend some time accessing the job and said he would then send a quote. He was unwilling to proceed with the job at this stage. We were therefore very disappointed as we were still charged for a call out fee when no work was completed.