They charged us an excessive amount but couldn't fix our blocked Toilet. They charged £130 + VAT to fix a blocked Toilet but we're unable to do so. They spent part of the time looking in rain drains out the front of the house instead of looking under the manhole in the back garden. A different plumber charged £80 + VAT and fixed the issue in 30 minutes. Definitely do not hire them to fix a blocked Toilet. There are far cheaper and better people out there. I requested a refund but was told I couldn't get one as the fix involved using a rod and their rods wouldn't have been big enough even if they could find the right hole. My advice: Chose a company with bigger rods that know where to poke them.