MAY THE FORCE NOT BE WITH THESE SCAMMERS Gary Charles and Tabby Manning Dear Sir and Madam, I am taking the unusual step to write directly to you as the directors of Plumbingforce Ltd. as it appears to me that you superintend over the affairs of a company which is so profit eyed and financially desperate as not to care about customer ill will or damage to its reputation. At the very least you could try to salvage what is left of your questionable and diminishing reputation (as evidenced by online customer reviews) by acknowledging and addressing customer complaints which portray your company as an insidious and ethically bankrupt company. As a case in point, Mr. Gareth Cole, one of your engineers (I’ll be generous to permit him an undeserving title of a vocation) who as it turns out has no experience of repairing back boilers attended my property on 6th December 2021 on an appointment to repair a malfunctioning back boiler. He spent the better part of fifteen minutes on his belly staring at the installation and reading the manual on his electronic device. He then proceeded to tamper…yes! tamper with the installation, as in, use his spanner to turn a bolt to release gas which was noticeable and evidenced by a hissing sound and a distinct smell. He then turned off the “gas leak” and made a false claim that he found a gas leak. He employed that despicable and comical display as a basis to declare the installation obsolete and prospected for business by offering to quote for an alternative replacement. Matters moved from the ridiculous to the insane when your after-sales manager Ms Becca Oakley sent me an email with an attached certificate purporting to confirm a gas leak which was found on “the union on the gas tube”. She also claimed that Mr Cole had capped the gas supply to the boiler and fixed a warning notice to the installation because he deemed it “At Risk”. She asserted without proof that the back boiler is so obsolete that no parts are available (even though Mr Cole did not identify which parts were required for the repair) and as usual, pitched for business to install a replacement installation. The facts are that dodgy Mr Cole performed no such task nor did he fix a warning notice to the installation. In all honesty I would have yielded had Mr Cole chosen not to touch the installation at all for safety reasons. However, having your engineer tamper with an installation as a pretext to making false claims, and having your after sales manager condone such despicable and unethical behaviour cannot be left unchallenged. I mentioned in my call to your sales representative, and this is confirmed in Ms Oakley’s email, that a previous repair man had mentioned the printed circuit board or ignition as requiring replacement. Mr Cole did not investigate faults to the printed circuit board or the ignition. He was clueless. Had there been a gas leak evidenced by a hissing sound and smell; that would have been occurring over ten hours prior to my call and I most certainly wouldn’t have called you but called the gas emergency number on 0800 111 999. It took Mr Cole more than fifteen minutes to find gas leakage, having previously offered several possible causes of the malfunction (no doubt as stated in the manual) which included insufficient oxygen supply and a chimney clogged with soot. Having detected gas leak Mr Cole was not alarmed and did not caution me not to switch on the kettle to make tea for his colleague. Wouldn’t a competent gas engineer prevent anyone from switching on an electric appliance in a home where gas leak has been detected? It is unconscionable for Mr Cole to abuse the gas safety regime by making false claims. Your company has failed to acknowledge receipt of my complaint of 9th December instant, and I take it have no intention of responding. Please find attached my correspondence to your company which together with this letter to you, will be included in my submission to the Trading Standards Board and the Gas Safe Register. Contrary to the lies peddled by Ms Oakley the ignition part no 246026 for the Bermuda Baxi Boiler is available to order. Thankfully a competent engineer has been on hand to restore my back boiler to life and as you can see in the photo below it is providing heat and comfort over the Christmas season. The installation is not at risk. It is your engineers who are clueless and your company which exploits customer.