I waited during 3 appointments over 2 days caused by their delays. No one informed us what was happening. When I called the office the staff couldn't care less, and I said that I wasn't very happy with the service. Why dont they tell the client it won't be a definite appointment? The resolutions manager said this was normal as they don't know how long the previous appointments will take. She was also of the same attitude as her staff. I find it hard to believe they think it's professional to speak to customers in their aggressive manner. During the 3rd appointment they decided to cancel the job, because I has expressed I was dissatisfied. Perhaps it was for the best if the engineers are like the office staff.