Called Plumbingforce due to water leak from loft tank causing ceiling to collapse. Engineer arrived, very pleasant and polite and performed work for a £200+ charge. The problem was not solved and a second visit by the say Engineer revealed a split in the water tank and the comment "How did I miss that?". My insurance policy did not cover me due to the split being the cause of the problem and no damage occuring which needed physical repair. Result is a quote for £1000+ which I would have to find out of my own pocket. Contact with the company involved a 'conversation' with the Operations Manager which was disgraceful. Having been asked about the situation, the person persisted in talking over me and, from comments made, clearly not listening to me. Result of this shambolic customer service was my getting annoyed and then bring told not to 'shout at me'! Despite the appalling outcome, I am expected to pay the full cost without any compensation for the low standard performance and the lack of customer service demonstrated by a 'Manager'!