Called at 15:10 to arrange for an emergency plumber as we'd just screwed through a radiator pipe. Was advised that a plumber would be with us before 18:00 and will call half an hour before arriving. Took all my details including debit card number. Waited..and waited... Then receive a call at 17:00 to advise no plumber can attend and they'd reschedule it for 08:00 tomorrow... I need a plumber NOW!! The call out charge of £118.80 has already left my bank... I told them to cancel my call out and I'll find someone else. I have 3 small children and no heating so I need it fixed asap... Was told my call out would be cancelled immediately and the money returned... After 2 hours, my bank informed me that the payment was still pending.. So another irrate call is made to Plumber Force.. The guy I spoke to said my booking hadn't been cancelled and the money hadn't been cancelled... It's now going to take 3 working days for the money to return to my bank account... All this trouble abc no plumber!! DO NOT use this company for any emergency job.. Stay local and find an independent... Bad service... Very bad service