After a call at 17-30 on Friday I was given a slot between 10.00 and 14.00 on Sarurday to assemble and install a new cooker.. At 12.30 Satutday to tell me that my appointment was now between 13.30 and 15.30,at 15.00 I rang your company and was told that the engineer was having problems and he would now be with us between 15.00 and 18.00,at 17.30 I rand again and was told that the engineer would not be able to attend and the appointment was rebooked for Monday meaning we had no cooker over the weekend. At 18.10 sat evening the engineer arrived explains that he was passing us on his way home and decided to do the installation. He was very pleasant and soon had the job finiished within the hour and the cooker working.He was polite, good worker and an assett to your company,were very impressed.