I called Plumbing Force when my usual boiler man was unavailable and it was an emergency as the boiler had broken down in a rented property and the tenant needed it fixed quickly. Unfortunately they had booked me an hour slot between 11-2 but after a couple of calls of chasing when it was getting nearer the time of my slot to end they came back to me to say that they would not be able to attend the property. The engineer turned up the next day at 8.45 am. I was told that the engineer would call me about 1/2 an hour before he got to the property as I had explained to the person who answered the phone that this was a rented property and I would only be a couple of minutes drive away. Unfortunately, the engineer was not told he had to do this and called me whilst he was standing outside the property. I had assumed that the engineers would automatically call when they were en route as part of the service. The engineer was great. Very polite, knew his stuff and explained to me the problem and how to deal with it in the future or what to look out for if it happened again. Although I was a little unhappy that the promise of having an engineer the same day was not kept and there was a lack of communication between the engineer and head office I was very happy with the service I received and would use Plumbing Force again. I would have given the engineer five stars for his service.