The engeneer who called on 5/4 was excellent and rates 5 star. Unfortunatelly, the receptionist's attitude rates 2 stars. Having moved house I have had a stream of services helping me transform the new house to my liking, some of whom were excellent and a few poor but every receptionist has been good except this one. I asked for my Boilermate to be serviced explaining that it was not an urgent job. I was offered a slot the following morning between 8 am and 12 noon and told that I would receive half an hour notice before an engeener would call. At 11.35 I telephoned to express my concern that nobody had called so far and was told by the receptionist that she would investigate. At exactly 12 noon she telephoned to tell me that the engeneer has been delayed and will not be calling. There was no apology, or any expression of the regret for the inconvenience caused. I pointed out that I did not blame her for the no show which I understood but that I did not understand why I was not told of this when it became obvious that the visit will not be made. Her response was " I am telling you now", that is at the very end of the booked session and after I enquired, all in a terse manner! All she wanted to do was to terminate the conversation. Against my better judgement I booked again for another day at the same time but told her that should this happen again I will be cancelleing the arrangement. At 11 am she called me to tell me that the engineer will not be calling, again without any apologgy or regret but offered to extend the booking to the afternoon session, which I took with the understanding that should this happen again she will be cancelling my arrangement with the firm. When the engineer was leaving I remarked that now that I have signed the work I presumed that the cost will be taken out of my account which he confirmed. When I checked my bank statement it turns out that the cost was taken out at the time of my booking the call out- 4 days before anyone called let alone done the job. I will not be using ,out of choice, this firm again.