If you are reading this, before booking them, think of yourself as very lucky as you probably haven't spent any money yet. And whatever you do, don't, and definitely do not give them your credit card details. If, like us, you are £1,500 down the tubes and still have a broken toilet, then I commiserate with you - what can we do to put cowboys like this out of business? And the Customer Service Manager of the Year award goes to Michelle Docherty/ Dougherty and her able assistant Mr Richard Head. What a piece of work she is - proudly bragged that she has been disservicing customers for 12 years!!! Interestingly they remarkably have a 3.8 rating out of 5.... but if you read most of the reviews a lot of the 1's say they would rather have given 0... so I suspect that score should be low 2's.... absolutely atrocious.