Called today due to my sewage drain being blocked and leaking into my house. Was told I would receive a call between 2pm -6pm. Got the call just before 3pm from the man saying he would be with me within an hour, and sure enough he was. Fully explained everything to me from what he was going to do initially (check neighbours drains) to showing me the cause of the problem (thanks for that - tempted to never use the toilet EVER again....), and finally an empty, chemically cleaned sewage drain (sorry if the information is a bit yukky), and by 5pm he was packed up and gone. A VERY VERY polite and friendly young man (wish I could remember his name). I know some people say you should ring around and get quotes but in emergencies you don't have time too, and I'm certainly glad I didn't!!!! Maybe not the cheapest company (never used one before so I wouldn't know) but brilliant customer service, and that in itself is priceless. I am one extremely happy customer.