This company are a joke. We had an engineer out to service our Ideal boiler and investigate a banging noise when the hot water tap was turned on. The problems started from day 1 to be fair... We had a morning slot booked so I took the morning off work. I was then called late morning to be told it would now be in the afternoon so I had to take more time off work. Not a good start but the engineer arrived late in the day, did the service and this came back all clear. We then pretty much immediately started getting an L2 error code (in addition to more frequent banging noises) so had a different engineer out who in a space of 20 minutes told us it was irrepairable and we would need a whole new boiler which would cost us at least £3000. Our house is 4 years old so this was pretty surprising. He said the so called FHRU had gone and this part was now obsolete... now, point 1 at this part - Ideal boilers themselves didn't know what a FHRU is and point 2, all parts for Ideal boilers are available 10-15 years after production. So this was absolute bulls*%$! This of course really upset us and after much worry and concern, thinking that we had to replace the whole boiler and spend thousands of pounds, we decided to get an IDEAL engineer out. Low and Behold, he had the boiler fixed and up and running in less than an hour and all he did was replace a gas valve, trap and igniter. The IDEAL engineer also wondered why the condensate trap was so dirty after it had been apparently serviced just a couple of months earlier? This is because the engineer from PlumbingForce didn't do his job properly. So in the end, it was absolutely nothing to do with this so-called FHRU! Ultimately, we have paid for 2 visits and from those 2 visits, we have received a service which wasn't completed properly and then told complete lies about needing a whole new boiler and being sent quotes for thousands of pounds, for it only to be fixed without an issue by the IDEAL engineer and only need a a few parts replaced. DO NOT TRUST THIS COMPANY! We have complained to them and expected to be compensated but we have been told we will not be getting any refund as they are now blaming IDEAL themselves as apparently their engineer called them and was advised that the issue was with the FHRU, even though when I called them, they didn't know what an FHRU was?! Absolute shambles of a company. Will not do their job properly and then try to scam you in to purchasing a whole new boiler. Looks like I am not the only one they have tried to SCAM!!!