Buyer beware when using this company and make sure you separate out the fake reviews. I could put a very long story of being over-charged, delays and general bad service but the key points are: 1. The £99 call out fee does not include VAT which should have set alarm bells ringing. This is not a business to business deal, I am a consumer so just include the VAT. 2. Someone came to view the job and gave me a quote which I accepted. 3. Many delays on coming to do the fitting which were all down to "illness" 4. A different engineer came to do the fitting, said he needed to go get some other items, then came back and completed the job. 5. I then got invoiced for £288 more than the quote without being told why which I tried to query but couldn't get through to anyone. 6. Much back and forth with the very rude Aftersales Manager. His key argument was that despite the initial quote saying words like "wired in" and "fitted" labour is NOT included! How can that be? Ended up settling for half of the additional cost back as it was taking up far too much of my time and causing me stress. Feels like they just hope you'll go away. Absolutely zero customer service. Think very carefully when using.